Shipping policy

Processing Time
Orders are processed in 1–3 business days.

Shipping Time
Delivery takes 7–12 business days depending on product availability and warehouse location.

Tracking
Tracking details will be emailed when available.

Incorrect Address
Customers must provide accurate delivery information. We are not responsible for lost packages caused by address errors.

Lost or Delayed Shipments
For support, contact support@novapaw.be.

Damaged Items
If your item arrives damaged, email us within 48 hours with pictures.

Shipping Area
We ship within the EU, Canada, United States, United Kingdom, Australie and New Zealand